How do I enter my Handy Address Book license?

When you purchase Handy Address Book you will be emailed a license.  This license needs to be copied from the email and then pasted into Handy Address Book under "Help / Enter License Key...".  When copying, include all lines starting with "---BEGIN LICENSE---" up through and including the line with "---END LICENSE---".  You can copy more than this, like the whole email, but at a minimum it must include the section with the license.  A sample license will look like:

How to Copy:
Select all the text of the license by left mouse clicking at the beginning, and holding down the mouse button while moving the cursor to the license end.  Let go of the mouse and the whole license key should be highlighted.  Press "Ctrl+C" or right mouse click and select "Copy" from the popup menu.  If you have troubles selecting the text, in many email programs you can right mouse click anywhere in the email and choose "Select All" to highlight all the text and then you can copy it.

How to Paste:
After you've copied the license from the email, open up Handy Address Book and select "Help" from the top menu and then "Enter License Key...".  If the license was correctly copied to the clipboard you will be notified the license key was accepted okay.  If not, the license key dialog will be opened, where you can paste the license.  To paste, put the cursor in the license box, and press "Ctrl+V" or right mouse click and choose "Paste" from the popup menu.  Press OK to confirm a valid license was pasted okay.

Troubleshooting Paste Problems:  If you are unable to paste into the license dialog, try these troubleshooting steps:

1. Make sure you've copied the license first.  Test pasting into another application, like Notepad, to confirm you have copied the license.
2. Try re-starting Handy Address Book by using "File / Exit" (not the X in the upper/right corner), and then starting Handy again
3. Try restarting your computer
4. If you are using a program called Webroot, you may need to adjust its settings, as it is known to cause problems preventing pasting into certain applications  (see instructions)

Other Possible Problems:

1. Make sure you have installed a version released within 1 year of your purchase date.  If not, you can either purchase an upgrade or download an older version.  The release date can be found in the dialog where you enter your license (Help / Enter License Key...).  (more info)
2. If you don't have your license, you can have it re-sent to you by going here.
3. If you bought both a Handy Address Book and Google Sync license, make sure you are entering the appropriate license into the right place.  The Handy license goes under "Help / Enter License Key..." and the Google Sync license goes under "Help / Enter Google Sync License Key...".
4. If your version of Handy is asking for a password instead of a license, you have an old version installed.  Download the current version here and then you will be able to paste your license.  If you are having trouble entering an old password into an old version of Handy, see these tips.
5. If you forward your license key email before copying it, make sure no extra characters are inserted into the license key section you copy.  For example, some email programs will insert the ">" character at the beginning of each line in a forwarded email.

Please contact us if none of these tips resolve getting your license successfully entered.

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